Our Policies
PRIVACY POLICY (GDPR)
For more information about how we use information collected by cookies and other tracking technologies, please refer to the section above. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.
When we work together I collect personal information from you to help me provide safe and effective therapy. In handling this information, I am bound by two sets of rules, the General Data Protection Regulations (GDPR) and my professional body’s code of ethics.
This following information will explain how these affect the way I work.
If you have questions about any of this, please discuss them with me before booking a session, or at a session, if you have already booked.
PROTECTING YOUR PERSONAL INFORMATION
-
My company, Kim Sweetland Hypnotherapy, is registered with the ICO – Reference: C1385794
-
I am both the Data Controller and the Data Protection Officer. My contact details are; Kim Sweetland, email kimsweetlandhypno@gmail.com or phone 07742 254305.
-
In most cases, the information about you that I collect comes from you, via an email, phone call, online form, or during our face-to-face sessions.
-
If you are under 18, I may get some information from your parents/guardian or passed to me by your school, etc.
-
If you are referred by someone else (e.g. an employer) I may get some information from them.
-
If you make a purchase via PayPal, they will send me your contact details so I can send you what you’ve bought. All PayPal transactions are subject to the PayPal Privacy Policy.
-
I use your personal data in the following ways
-
to provide you with items you have purchased, e.g., audio downloads,
-
to deliver therapy,
-
to reply to you if you contact me with questions about my services,
-
to contact you between therapy sessions if necessary,
-
to allow me to collect payment from you, and maintain my records and accounts.
-
-
You have no legal requirement to share any information with me, but if you do not do so I will not be able to offer you any therapy.
-
The categories of data/information I collect include your name and contact details, your medical history, your family situation and support network, the nature of your employment, your hobbies and interests, your lifestyle, and details of the problem you’d like me to help with. These details are necessary to provide you with safe and effective therapy.
-
The lawful basis of my collecting and processing data is consent or contract or legitimate interests. You consent to my holding and using your information when you submit an online form.
Clicking a PayPal button creates a contract to supply goods or services which I cannot do without using your data. If you undertake therapy with me you will sign to say you have read and accept my terms and conditions, which creates a contract.
If you email, phone or contact me via social media with enquiries it is a legitimate interest of my business to use your contact details to reply to you. -
Sharing information:
-
My online forms are powered by wix.com and your form submissions are processed through their servers. Read their GDPR policy here - https://support.wix.com/en/article/general-data-protection-regulation-gdpr
-
I use Google analytics and wix.com own analytics, that helps us understand our visitors; for example, how visitors find our website, how long they spend on our site, which web pages they are most interested in etc. I use these analytics providers for a better understanding of how visitors interact with our website helps me improve the site’s content, design and functionality. This allows me to offer a better online experience to visitors.
-
-
Otherwise, I am the only person who has access to your information unless:
-
you ask me in writing to share your information with someone else,
-
the Duty of Care Provision from my Code of Ethics applies – see the notes about this further down.
-
I am working with you as part of a care team, or you have been referred to me by someone else (e.g. an employer), in which case pre-arranged levels of information will be shared with these relevant parties
-
I am temporarily or permanently rendered incapable of acting (e.g., by ill health or death) in which case my therapeutic executor (Christopher Sweetland) will be given access to your contact details.
-
-
I keep the information you give me for eight years, which is the length of time required by my professional body and my insurance company. If you are under 18, I keep it until eight years after your 18th birthday. After this time it is shredded or burned and disposed of securely.
-
You have rights over the information I hold about you. These are:
-
Portability – you can ask me to send your information to someone else,
-
Rectification – if you think my records are wrong you can ask me to change them,
-
Erasure – in some circumstances, you can ask me to remove your details from my records (this is sometimes called ‘the right to be forgotten’),
-
Fair profiling – you can ask that any processes I automate are done by a person instead of a computer. I don’t automate any information processing, although I do use online forms to collect information. If you prefer not to complete these, the information can be collected face-to-face during our first session,
-
Right of access – you can have a copy of the information I hold at any time, by requesting it in writing. If you do this it will be provided within 30 days and free of charge,
-
Restricting processing – in some circumstances you can request that I stop processing your information,
-
Objection – you can object to the way I process information (e.g. if it is used to send you direct marketing you don’t want to receive) and you can ask me to stop using it in that way,
-
Information – you have the right to understand how I collect and process your information (hence this privacy notice).
-
-
If you are under 18 I will need permission from a parent or guardian before working with you, and if you are under 13 I will need to verify your date of birth.
-
You can learn more about these rights on https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
-
You can withdraw your permission for me to use your information at any time, this means ending your therapy.
-
You have a right to complain to the ICO if you have any problem with the way I store or use your data, or if you do not think your rights are being respected.
PROFESSIONAL BODIES
I belong to a number of professional bodies that require me to keep the information you give me private and confidential unless one of the following applies:
-
there is a legal requirement for me to share information (for example a court order or warrant is issued),
-
there is good cause to believe that if I do not disclose information you or others would be exposed to a serious risk of harm (for example, if you are at risk from suicide or abuse, or taking part in serious law-breaking).
These exceptions to the confidentiality rule come under a provision called the ‘Duty of Care’.
My Code of Ethics also allows me to share anonymous case histories verbally or in hypnotherapy publications for the purposes of supervision or training. Anonymous means your personal details are removed and small details about your situation are changed so that you cannot be recognised.
The Duty of Care provision applies to everyone but you can opt out of this other use of your information by dropping me an email.
COOKIES & DATA - INTRODUCTION
Kim Sweetland Hypnotherapy , through the wix.com, may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website kimhypnotherapy.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.
USE OF COOKIES
A “cookie” is a string of information that assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.
For full details of the wix.com cookie policy please visit - https://support.wix.com/en/article/cookies-and-your-wix-site
CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
In addition, you may opt out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
OTHER TRACKING TECHNOLOGIES
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
LAST UPDATED
This information was last updated on 28/09/2023
CONTACT US
If you have questions or comments about this Cookie Policy, please contact us at:
Kim Sweetland Hypnotherapy
42 Halsdon Road
Exmouth
Devon, EX8 1SR
07742 254305