Kim Sweetland Hypnotherapy Terms & Conditions

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These terms and conditions apply to all sessions and therapies.

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Please read https://www.kimhypnotherapy.co.uk/policies to find out your rights under the data, cookies & GDPR.

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When you make a session booking or submit the client form, you are agreeing to the terms and conditions listed below. Please contact me before submitting your form if there is anything in these terms and conditions that you don’t understand.

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PAYMENT

a) (i)Session fees. You (the client) agree to undertake therapy with Kim Sweetland Hypnotherapy, at the costs stated on this page – https://www.kimhypnotherapy.co.uk/pricing. Payment may be made anything up to and including the day of the booked session within 12 hours of the session start time, or at the time of the session if paying by cash/cheque.  Card payment is not available.  ii) For Hypnotherapy Sessions a £10, and for Cessation Sessions a £20 non-refundable deposit is required to confirm your booking.  This deposit is required on every individual booking and is non-refundable nor transferrable.  If the appointment is cancelled by you (the client) for any reason the deposit is forfeit.  If the appointment is cancelled by me (the Therapist) any deposit paid will be refunded or transferred as requested. 

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b) Cancellation fees. You can cancel or reschedule appointments, but 48 hours’ notice is required. If you fail to attend without this notice you will be liable to pay for the session.  Cancelled appointments will forfeit the non-refundable deposit.  Rescheduled appointments will have the non-refundable deposit transferred to the new booking on request.

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c) (i) Refunds. Individual sessions paid for in advance but not used will be refunded on request, subject to item (b). Refunds will reflect the actual price paid and must be requested upon cancellation of the session, subject to item (b).  Where rescheduling a session the payment made can be transferred to the new booking upon request.
(ii) No refunds are made for sessions that have taken place.
(iii) No refunds are made for sessions that are part of a specific programme of therapy (e.g., for smoking cessation, etc.) even if you choose not to complete all the sessions.

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ALL SERVICES

d) You accept that my services are offered based on the information you supply and affirm that this has been complete and truthful.

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e) I will always do my best to help you reach your goals. However, you acknowledge that no guarantees are offered and that the results of therapy vary between individuals.

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f) If you arrive late (either in person or online) for your scheduled appointment, the end time remains as booked and cannot be changed to accommodate the late arrival.  If you arrive later than 15 minutes after the scheduled start time the appointment will need to be rescheduled, as there will not be enough time remaining to provide the session as booked.  You will liable to pay for the session in full.

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g) Anti-social behaviour will cause the immediate cessation of the session, with no refund. This includes you attending under the influence of alcohol or other mind-altering substances.

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h) Hypnotherapy should not be a substitute for required doctor/medical treatment or intervention. Kim Sweetland Hypnotherapy is not responsible for any diagnosis, cure or prevention of any form of illness, disease or mental/physical disorder of any kind. If you are in any doubt you must seek the advice of your own GP, doctor or healthcare professional.  It is never recommended, unless instructed to do so by a medical professional, to use the services of more than one type of therapy at a time, this is because you may receive conflicting information/advice that could be confusing.  If you are already, or become, under the care of a medical professional (e.g. psychiatrist, mental health team, etc.) you must discuss whether starting/continuing hypnotherapy is recommended for you at that time and follow their advice.  

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i) There is no parking directly outside the clinic due to resident parking restrictions.  You may park on non-restricted roads nearby, or the nearest car park is on Imperial Road.  Bus and train stations are all within a short walk.  Kim Sweetland Hypnotherapy cannot be held responsible for any fines incurred through parking in restricted areas without the required permits.

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ONLINE SERVICES

j) If we are working online, you accept that I cannot be held responsible if levels of confidentiality are affected by factors beyond my control, for example, the actions or failures of the platform provider (MS365 Teams).

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k) If we are working online, you accept that it is your responsibility to ensure that you are not interrupted or overheard by others at your end of the connection.

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l) If we are working online, you agree that we are working under the jurisdiction of the laws and regulations in force in England and Wales.

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CONFIDENTIALITY

m) The information you give me will be kept confidential unless one of the following applies:

• there is a legal requirement for me to share it e.g., where the Children’s Act applies or a court order is issued,

• I have cause to believe that not disclosing the information would expose you/others to a serious risk of harm.

n) If you are referred by a third party such as an employer or GP, or if I am working as part of a care team, I will share prearranged levels of information with the others involved. These will be given to you in writing and form part of our agreement.

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o) I am required to attend Supervision as part of my Continued Professional Development, Insurance requirements and membership of various governing bodies within the field, I occasionally share anonymous case histories with them for the purposes of supervision only. Anonymous means that some details are removed or changed so that you could not be recognised.  Supervision also maintains confidentiality regulations of England & Wales.

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AUDIOS & RECORDINGS

p) Any recordings provided by or purchased from Kim Sweetland Hypnotherapy should be used solely as described by the provider.

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q) Hypnotherapy audios/recordings should not be a substitute for required doctor or medical treatment or intervention. Kim Sweetland Hypnotherapy is not responsible for any diagnosis, cure or prevention of any form of illness, disease or mental/physical disorder of any kind. If you are in any doubt you must seek the advice of your own GP, doctor or healthcare professional.

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r) When listening to any recorded hypnotherapy sessions, you must be in a location where you can safely relax. Never listen to hypnotherapy recordings whilst driving or operating machinery.

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s) It is not permitted to use any part of any audios/recordings produced by Kim Sweetland Hypnotherapy for any commercial purpose or to share the files with anyone else unless given written permission to do so by Kim Sweetland Hypnotherapy.

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t) Any and all risk associated with using audios or recordings provided by or purchased from Kim Sweetland Hypnotherapy is at your sole risk.

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u) No refunds are available on any purchased audio or recording. 

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COMPLAINTS

v) If you have any questions or complaints about your therapy, you agree to contact me about them first. If we can’t resolve the situation satisfactorily you then have access to the formal complaints procedure of the General Hypnotherapy Register, 01590-683770.

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MY BUSINESS DETAILS

w) Kim Sweetland Hypnotherapy is a trading name, Registered Office: 42 Halsdon Road, Exmouth, Devon, EX8 1SR